1d ago

Customer Success Manager

Hanoi

$40k-$65k / yearest.

full-time Remote

🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner to clients in the pharma and life sciences industry, guiding their digital transformation efforts and leveraging Viseven's product portfolio. You'll align cross-functional teams, ensure successful project execution, and drive adoption of platform solutions. This role offers the chance to join a global MarTech leader serving top pharma companies while contributing to cutting-edge digital transformation initiatives.

🎯 What You'll Do

  • Act as strategic partner to clients, guiding digital transformation
  • Orchestrate initiatives across portfolio with internal teams
  • Drive platform adoption through onboarding and consultancy
  • Perform regular status reviews and measure performance KPIs

📋 Requirements

  • Advanced English (verbal and written)
  • Client-facing experience in a B2B environment
  • Data analysis and reporting skills
  • Cross-functional collaboration with delivery, product, and support teams

✨ Nice to Have

  • Understanding of pharma market operations
  • Knowledge of digital tools (Veeva, Salesforce, Marketing automation)
  • Project management basics

🎁 Benefits & Perks

  • 🌍 Global work environment with teams across 30+ countries
  • 💼 Remote work flexibility
  • 📈 Career growth in a rapidly expanding company
  • 🤝 Collaborative culture with 700+ professionals

🚩 Heads Up

  • Talent pool position with no immediate opening
  • Broad requirements mixing CSM and account management duties
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