1d ago
Customer Success Manager
Hanoi
✨ $40k-$65k / yearest.
full-time Remote
🛠 Tech Stack
💼 About This Role
You'll act as a strategic partner to clients in the pharma and life sciences industry, guiding their digital transformation efforts and leveraging Viseven's product portfolio. You'll align cross-functional teams, ensure successful project execution, and drive adoption of platform solutions. This role offers the chance to join a global MarTech leader serving top pharma companies while contributing to cutting-edge digital transformation initiatives.
🎯 What You'll Do
- Act as strategic partner to clients, guiding digital transformation
- Orchestrate initiatives across portfolio with internal teams
- Drive platform adoption through onboarding and consultancy
- Perform regular status reviews and measure performance KPIs
📋 Requirements
- Advanced English (verbal and written)
- Client-facing experience in a B2B environment
- Data analysis and reporting skills
- Cross-functional collaboration with delivery, product, and support teams
✨ Nice to Have
- Understanding of pharma market operations
- Knowledge of digital tools (Veeva, Salesforce, Marketing automation)
- Project management basics
🎁 Benefits & Perks
- 🌍 Global work environment with teams across 30+ countries
- 💼 Remote work flexibility
- 📈 Career growth in a rapidly expanding company
- 🤝 Collaborative culture with 700+ professionals
🚩 Heads Up
- Talent pool position with no immediate opening
- Broad requirements mixing CSM and account management duties
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