🛠 Tech Stack

💼 About This Role

You'll lead global contact center strategy and operations at AXS, leveraging emerging technologies and AI to enhance customer support. You'll drive operational excellence, financial oversight, and team development to scale support capabilities. This role offers a unique opportunity to innovate in the live entertainment ticketing industry.

🎯 What You'll Do

• Develop and execute global contact center strategy
• Manage day-to-day operations of North American contact centers
• Champion customer experience and integrate feedback
• Develop and manage contact center budget

📋 Requirements

• 10+ years senior leadership in global contact center operation
• BA/BS Degree in Business Administration or related field
• Proven track record utilizing AI and emerging technologies
• Global perspective with experience supporting diverse international customers

✨ Nice to Have

• Advanced Degree (Masters or MBA) preferred
• Experience working across different time zones and cultures
• Knowledge of Five9, AWS Connect, Zendesk, Workforce Management

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision Insurance
• 🏖️ Paid Holidays, Vacation, and Sick Time
• 👶 Parental Leave
• 💰 401k Plan with 3% match
• 🎓 Development and Learning Opportunities

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3On-site Interview· 90 min