🛠 Tech Stack

💼 About This Role

You'll provide technical support to home health agency clients using the HHAeXchange platform. Your work ensures patients and caregivers can access critical care services seamlessly.

🎯 What You'll Do

• Provide technical assistance via phone, email, and chat
• Diagnose and resolve customer challenges with the platform
• Document interactions in Salesforce Service Cloud
• Escalate complex issues to technical support engineers

📋 Requirements

• 2+ years of technical customer support in a SaaS environment
• Fluency in English (bilingual Spanish a plus)
• Experience with B2B support strongly preferred
• Ability to work on-site in Minneapolis, MN

✨ Nice to Have

• Experience supporting freemium software platforms
• Prior experience with HHAeXchange mobile app
• SMB support experience

🎁 Benefits & Perks

• 🏖️ Paid time off
• 📈 Career development opportunities
• 🩺 Health insurance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical assessment· 60 min
3. 3Hiring manager interview· 45 min