💼 About This Role

You'll own the customer relationship for IT security solutions at a fast-growing company, driving product adoption and satisfaction through technical account reviews. Your work will directly impact client retention and growth.

🎯 What You'll Do

• Conduct in-depth Technical Account Reviews to highlight usage opportunities and identify obstacles
• Own resolution of customer obstacles and coordinate cross-departmentally
• Position and sell professional services and training to customers
• Share new product features and best practices via knowledge transfer

📋 Requirements

• 2-4 years in a customer-facing technical account role
• Experience with technical account reviews for SaaS/tech solutions
• Demonstrated knowledge of network and desktop management solutions
• Strong communication and presentation skills

✨ Nice to Have

• Knowledge of RMM systems or Professional Services Automation
• Technical Account Management/Customer Success experience
• Understanding of networking technology (CCNA, Network+)

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 📈 Growth opportunities at a rapidly expanding company
• 💻 Remote work flexibility (onsite preferred but hybrid possible)
• 🏆 Performance bonuses

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min