💼 About This Role

You'll provide exceptional customer, technical, and product support for a real estate software platform. You'll resolve support tickets via email, live chat, and phone while maintaining expert product knowledge. This is a fully remote role with a 4x10 schedule in a supportive team environment.

🎯 What You'll Do

• Respond to and resolve customer support tickets via email, live chat, and phone
• Contribute to team efficiency and support peers
• Troubleshoot technical issues and maintain customer communication
• Identify, test, and escalate website issues to QA

📋 Requirements

• Customer service experience in a technology environment or call center
• Ability to multi-task multiple responsibilities
• Experience with both Microsoft and Mac platforms
• Ability to type 40+ WPM

✨ Nice to Have

• Experience using a variety of web browsers
• Excellent written and verbal communication skills
• Teamwork skills

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min