🛠 Tech Stack

💼 About This Role

You'll provide technical support for the PlayOn platform, making proactive calls to anticipate client needs. You'll diagnose and resolve issues collaboratively with the support team. This role offers a hybrid work environment in Chamblee, GA.

🎯 What You'll Do

• Proactively call clients to assess needs and provide updates
• Diagnose and resolve technical problems using analytical skills
• Identify issues before escalation and offer tailored solutions
• Collaborate with support team to improve resolution strategies

📋 Requirements

• High school diploma or equivalent
• Strong problem-solving skills with independent work ability
• Excellent communication of technical info to non-technical stakeholders
• Experience with ticketing systems and technical support tools

✨ Nice to Have

• Passion for customer service and proactive support
• Ability to work under pressure in fast-paced environment
• Experience with process improvement initiatives

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min