🛠 Tech Stack

💼 About This Role

You'll serve as a trusted advisor to drive customer satisfaction, retention, and growth across a portfolio of SMB accounts. You'll partner with customers to understand their business objectives and develop strategic plans to achieve them through the Lattice platform, directly impacting customer outcomes and revenue growth. This role offers the chance to join a high-growth company shaping the future of people management.

🎯 What You'll Do

• Build relationships with key decision makers and stakeholders.
• Proactively identify opportunities to deliver greater customer value.
• Collaborate with Sales and Customer Care Activation teams.
• Use data to support investment recommendations and mitigate churn.

📋 Requirements

• 2-4 years of customer/account management experience.
• Experience working in a B2B SaaS environment.
• Experience carrying a retention target or quota with compelling strategies.
• Proficiency with Salesforce, Gainsight, Drift, Google Suite, and Slack.

✨ Nice to Have

• Experience in the HR Technology space.
• Ability to orchestrate closure of business with understanding of prospect needs.

🎁 Benefits & Perks

• 📈 Incentive stock options eligible.
• 💰 Variable compensation of £22,800 - £28,500.
• 🏖️ Remote-friendly culture (though role may be onsite).
• 🏆 High-growth company with strong market presence.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min