🛠 Tech Stack

💼 About This Role

You'll handle frontline customer support tickets and fraud/dispute investigations for the #1 fitness creator platform. You'll own help center documentation and support product launches. This role offers high ownership in a fast-growing remote team.

🎯 What You'll Do

• Respond to and resolve customer support tickets via Intercom
• Assist with credit card dispute resolution and fraud investigations
• Maintain and improve help center articles and internal support documentation
• Support product launches and new feature rollouts with user education

📋 Requirements

• 2–5 years of customer support experience at a SaaS or marketplace company
• Strong written English proficiency — clear, warm, and efficient
• Comfortable working independently in a remote, async-first environment
• Detail-oriented, especially when handling billing disputes or fraud cases

✨ Nice to Have

• Familiarity with Intercom or similar support tooling
• Genuine interest in the fitness/creator space

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 💰 Competitive compensation for the region with room to grow
• 📚 Ownership over documentation and processes

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment / role-play· 60 min
4. 4Offer decision· 1 week