3h ago
Customer Service Supervisor
Pittsburgh, PA
full-timemidhealthcare technology
Description
You will manage a growing team of Patient Support Specialists, oversee daily operations to ensure SLAs are met, analyze performance data, collaborate on process improvements, and resolve complex escalations. Your work directly improves patient access to affordable medications.
Requirements
- Bachelor's Degree in Communication, Business Admin or equivalent
- 3+ years leadership experience in a fast-paced environment
- 2+ years customer service, call center, or healthcare experience
- Strong data-driven decision making and problem-solving skills
- Excellent communication and attention to detail
Responsibilities
- Manage a team of Patient Support Specialists and daily operations
- Analyze performance data and team metrics to meet targets
- Collaborate with stakeholders on process improvements
- Manage queue, backlogs, and workflows for team optimization
- Resolve complex escalations from the Patient Success team
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