13h ago

Protocol Support Manager

Remote

โœจ $85k-$120k / yearest.

full-time Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll serve as a human-in-the-loop for decentralized protocols, ensuring correctness and trust across automated systems. Your decisions will directly impact oracle infrastructure and cross-chain interoperability.

๐ŸŽฏ What You'll Do

  • Evaluate and validate accuracy of protocol-related proposals
  • Apply structured reasoning to determine best outcomes
  • Triage and resolve broad-spectrum questions and issues
  • Review AI-generated responses and support corrective training

๐Ÿ“‹ Requirements

  • Decision-making in ambiguous scenarios
  • Cross-functional collaboration with product, engineering, marketing
  • Resourcefulness to resolve diverse operational issues
  • Adaptability to shifting priorities and protocols

โœจ Nice to Have

  • Blockchain or crypto industry experience
  • Technical support or QA background
  • Automation or AI training experience

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Remote-first work environment
  • ๐Ÿง˜ Flexible schedule supporting wellness
  • ๐Ÿ“ˆ Professional growth opportunities

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Initial applicationยท 30 min
  2. 2Hiring manager screenยท 30 min
  3. 3Technical interviewยท 60 min
  4. 4Offerยท 1 week
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