13h ago
Protocol Support Manager
Remote
โจ $85k-$120k / yearest.
full-time Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll serve as a human-in-the-loop for decentralized protocols, ensuring correctness and trust across automated systems. Your decisions will directly impact oracle infrastructure and cross-chain interoperability.
๐ฏ What You'll Do
- Evaluate and validate accuracy of protocol-related proposals
- Apply structured reasoning to determine best outcomes
- Triage and resolve broad-spectrum questions and issues
- Review AI-generated responses and support corrective training
๐ Requirements
- Decision-making in ambiguous scenarios
- Cross-functional collaboration with product, engineering, marketing
- Resourcefulness to resolve diverse operational issues
- Adaptability to shifting priorities and protocols
โจ Nice to Have
- Blockchain or crypto industry experience
- Technical support or QA background
- Automation or AI training experience
๐ Benefits & Perks
- ๐๏ธ Remote-first work environment
- ๐ง Flexible schedule supporting wellness
- ๐ Professional growth opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Initial applicationยท 30 min
- 2Hiring manager screenยท 30 min
- 3Technical interviewยท 60 min
- 4Offerยท 1 week
0 0 0