🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of business customers for an AI-native energy transaction platform, owning the customer lifecycle from onboarding to renewal and expansion. You'll drive retention and growth across 3,500+ SMB customers while supporting early enterprise accounts. This role offers the chance to build scalable account management playbooks and shape the commercial engine at a rapidly growing company.

🎯 What You'll Do

• Be primary contact for SMB portfolio, support enterprise onboarding
• Own retention, expansion, and renewal performance across portfolio
• Identify gaps in customer journey and design scalable improvements
• Work cross-functionally to share customer voice and drive projects

📋 Requirements

• Account management or customer success experience in B2B
• Strong commercial instincts with ARR and NRR understanding
• Fluency in CRM tools like HubSpot
• Ability to manage high-volume portfolio with rigour

✨ Nice to Have

• Experience with both SMB and enterprise accounts
• Exposure to high-growth tech startups
• Interest in customer lifecycle modelling or data-driven retention

🎁 Benefits & Perks

• 🚀 Remote-first culture
• 💰 Competitive equity
• 🏖️ Unlimited PTO
• 📈 Growth opportunities in scaling company

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Task· 60 min

🚩 Heads Up

• No explicit salary range mentioned