💼 About This Role

You'll ensure a 5-star patient experience at a busy physical therapy clinic in New York. Spear fosters a true community environment for both patients and team members.

🎯 What You'll Do

• Greet patients with a smile and manage appointment flow
• Respond to calls and emails within 2 hours
• Guide patients through the out-of-network experience
• Provide 5-star customer service at all times

📋 Requirements

• Previous customer service experience
• Strong communication and multi-tasking skills
• Attention to detail and willingness to grow
• Hospitable and team-oriented attitude

✨ Nice to Have

• BA or BS degree preferred

🎁 Benefits & Perks

• 🩺 One Medical paid membership
• 🧠 Mental health benefits including paid time off and support services
• 💼 Medical, Dental, Vision Benefits and Commuter FSA Plan
• 💰 401(K) Safe Harbor Match up to 4% of annual compensation
• 🏋️ Gym membership discounts with Blink & Crunch Fitness

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2In-Person Interview· 1 hour
3. 3Offer· 1 day