💼 About This Role

You'll oversee service delivery improvements and partner with Sales and Sales Ops to align resources with demand. Your leadership will ensure projects meet deadlines and budgets while achieving high customer satisfaction. This role offers the opportunity to work remotely while building out new service capabilities for a SaaS company.

🎯 What You'll Do

• Oversee process improvements and develop service delivery policies.
• Ensure projects are on-time, on-budget, with high customer satisfaction.
• Partner with Sales and Sales Ops to align resources with demand.
• Report on staffing, utilization, project health, and financial performance.

📋 Requirements

• 7+ years of management experience in Professional Services (SaaS).
• Experience with software/hardware implementation or consultative roles.
• Ability to use data to drive decisions and analyze results.
• Experience recruiting, coaching, and developing team members.

✨ Nice to Have

• Experience collaborating with international and remote teams.
• Background in building out new service capabilities for growth.

🎁 Benefits & Perks

• 💵 Competitive salary package
• ⏰ Flexible working hours
• 🏠 Remote work
• 📈 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min