💼 About This Role

You'll help users with inquiries via tickets and calls, working with an English-speaking global user base. You'll escalate issues to improve the product. This role offers flexible shifts and remote work from anywhere.

🎯 What You'll Do

• Resolve user inquiries via tickets and calls
• Communicate with English-speaking users worldwide
• Escalate product issues to relevant teams
• Work night shifts about 6 per month

📋 Requirements

• Upper Intermediate English (B2+)
• Night shift readiness (23:00-08:00)
• Empathy and client-oriented mindset

✨ Nice to Have

• Interest in emotional and behavioral well-being
• Experience with remote work

🎁 Benefits & Perks

• 🏖️ 18 paid vacation days
• 🏥 Medical insurance
• ⏰ Flexible shift schedule
• 🎯 Bonuses for KPI achievement
• 🍽️ Guaranteed 1-hour breaks

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week