19h ago
Customer Success Manager, Deployments
San Carlos, CA
$120k-$150k / year
full-timemid Remote
💼 About This Role
You'll plan and execute customer deployments of warehouse robotic systems as the primary coordinator across stakeholders and internal teams. You'll own launch readiness from kickoff to go-live, ensuring risks are surfaced early and communication stays clear. This role offers high visibility reporting to the Director of Deployments.
🎯 What You'll Do
- Coordinate day-to-day deployment planning and launch readiness
- Build and manage project plans, milestones, and risk logs
- Run kickoff meetings and deployment status reviews
- Support onsite launch execution and customer communication
📋 Requirements
- BS in Business, Operations, Engineering or related field
- 4+ years of related work experience
- Experience managing implementations or complex operational projects
- Knowledge of distribution and fulfillment operations
🎁 Benefits & Perks
- 💰 Stock options and growth potential
- 🏥 Medical, Dental, Vision coverage
- 🏖️ Flexible vacation and sick leave
- 👶 Paid parental leave
🚩 Heads Up
- Travel up to 80% of the time within the US on short notice
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