Description

In this hybrid role, you'll own both new customer acquisition and early customer experience, ensuring customers adopt our solutions and are set up for long-term success. You'll conduct consultative sales conversations, lead onboarding, and drive retention during the first 90 days.

Requirements

• 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred)
• Proven ability to manage both customer acquisition and early-stage onboarding
• Strong consultative skills and excellent communication
• Comfortable working cross-functionally with Marketing, Product, and Engineering
• Local to Austin for hybrid role (3 days in office)

Responsibilities

• Drive net-new customer acquisition with a focus on SMB and marketing-generated leads
• Conduct consultative sales conversations to uncover needs and close deals
• Own the full onboarding journey for new accounts, including training and account setup
• Proactively manage early-stage customer relationships to drive adoption and identify expansion opportunities
• Partner with Customer Success Managers and Marketing teams for smooth handoffs and process refinement