💼 About This Role

You'll lead a large book of strategic accounts within D2L's Benelux region, primarily Dutch universities. Your core impact will be driving customer retention, expansion revenue, and long-term partnerships through executive alignment and strategic account planning. This role stands out for the opportunity to shape the future of learning technology with a market-leading cloud platform.

🎯 What You'll Do

• Own the end-to-end renewal process for assigned accounts
• Identify upsell and cross-sell opportunities within existing accounts
• Build and maintain executive relationships with key decision-makers
• Lead structured Quarterly Business Reviews focused on value and outcomes

📋 Requirements

• 5+ years of account management experience in a SaaS environment
• Excellent written and verbal communication skills in Dutch
• Proven ability to manage a large book of business with multiple accounts
• Skilled in building multi-threaded relationships, including executive-level engagement

✨ Nice to Have

• Experience with forecasting and risk assessment
• Knowledge of the Dutch higher education sector

🎁 Benefits & Perks

• 🏖️ Flexible work arrangements
• 📚 Tuition reimbursement up to $4,000 CAD via SkillsWave
• 🧠 Employee wellbeing including mental health services and EFAP
• 🏢 Dog friendly offices in select locations

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min