🛠 Tech Stack

💼 About This Role

You'll serve as a key point of contact for patients and healthcare providers, providing personalized, empathetic support in a fully remote setting. Your core impact will be helping guide them through insurance verification, benefits investigation, and coverage explanations with accuracy and professionalism. You'll work in a collaborative, high-volume contact center where your communication skills directly contribute to positive patient experiences.

🎯 What You'll Do

• Provide empathetic support to patients and healthcare providers via phone, email, and ticketing.
• Assist with insurance verification, benefits investigation, and payment discussions.
• Troubleshoot product, enrollment, and service-related issues ensuring timely resolution.
• Maintain detailed records of interactions and case updates in CRM systems.

📋 Requirements

• High school diploma or equivalent required.
• 2–3+ years customer service experience in a high-volume contact center.
• Strong verbal and written communication skills with a compassionate approach.
• Ability to type 40+ WPM with strong multitasking and system navigation abilities.

✨ Nice to Have

• Experience in healthcare, medical devices, or insurance verification.
• Familiarity with CRM systems, particularly Salesforce.
• Experience with Microsoft Office tools including Word, Excel, and PowerPoint.

🎁 Benefits & Perks

• 💰 Competitive hourly compensation ranging from $20.19 to $25.00.
• 🏠 Fully remote work within the United States.
• 🌱 Career growth and professional development opportunities.
• 🏥 Meaningful, patient-centered healthcare initiatives.
• 🎓 Ongoing training and cross-functional learning programs.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· N/A