💼 About This Role

You'll lead a team of fraud investigators at Deliveroo, ensuring fair and timely resolutions across our three-sided marketplace. You'll drive deep-dive fraud analysis and partner with teams to accelerate automated fraud decisioning. Your work directly improves outcomes for customers, riders, and restaurant partners.

🎯 What You'll Do

• Lead team performance and operational governance
• Conduct deep-dive fraud trend analysis
• Oversee alerting and incident management
• Influence automation of fraud detection

📋 Requirements

• Extensive experience in fraud operations
• Ability to prioritize multiple projects and team members
• Coaching and developing team members
• Experience in global, consumer business

✨ Nice to Have

• Experience with automated fraud decisioning
• Quantitative and qualitative analysis skills
• Cross-functional collaboration experience

🎁 Benefits & Perks

• 🔧 Visible impact every day
• 🌱 Growth through ownership
• 🧠 Develop deep operational expertise
• 🌎 Inclusive culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Team Fit Interview· 45 min