Tech Stack

Description

You will serve as a trusted advisor to ~40 customers, developing tailored success plans, driving platform adoption, and identifying growth opportunities. You'll collaborate cross-functionally to resolve issues, provide strategic and tactical support, and contribute to product improvements, all while integrating AI into your workflows.

Requirements

• 2+ years customer success experience with relationship management
• Experience explaining software to end users and advising on marketing strategy
• Creative problem-solving skills
• Comfortable discussing renewals, upgrades, and cancellations
• Experience with CRM (e.g., Salesforce) and office tools (Google Suite, etc.)

Responsibilities

• Serve as trusted advisor for ~40 customers with tailored success plans
• Drive platform adoption and help customers achieve goals
• Identify and recommend additional Klaviyo products to increase revenue
• Proactively review performance and address open issues
• Collaborate across Onboarding, Customer Growth, and internal teams