💼 About This Role

You'll manage strategic mid-market customer relationships in a modern, AI-driven CRM environment, guiding clients from onboarding through renewal. You'll drive retention and expansion while collaborating with sales, product, and support teams. This remote role emphasizes ownership and measurable impact.

🎯 What You'll Do

• Own post-sale lifecycle including onboarding, adoption, renewals, and expansion
• Build strong relationships with key stakeholders as a trusted advisor
• Drive retention and proactively mitigate churn risk
• Identify upsell and cross-sell opportunities based on customer needs and usage

📋 Requirements

• 4–7 years of experience in customer success or account management in B2B SaaS
• Proven track record managing renewals and revenue expansion
• Strong ability to build trusted relationships with executive-level contacts
• Data-driven mindset with ability to analyze usage patterns and adoption metrics

✨ Nice to Have

• Experience with CRM platforms
• Consultative approach to solving customer challenges

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive healthcare coverage
• 💰 401(k) with company match
• 👶 Paid parental leave
• 🏋️ Health and wellness reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min