Sr. Manager, Customer Success Onboarding Center of Excellence at Jobs at Relay

3h ago

Sr. Manager, Customer Success Onboarding Center of Excellence

Raleigh, NC

full-timeseniortechnology

Description

You will architect a world-class onboarding engine for a hyper-growth company, designing distinct journeys across industry segments and revenue motions to reduce Time to Value and drive adoption. You'll build and lead a team of Onboarding Specialists, manage training content, and create leverage for the CS organization.

Requirements

Proven builder experience in customer onboarding or success
Experience in hyper-growth or scale-up environment
Ability to design scalable processes for multi-site enterprise
Strong leadership and team-building skills
Experience with e-learning platform management

Responsibilities

Architect end-to-end onboarding journey for all industry segments and revenue motions
Recruit, hire, and lead a team of Onboarding Specialists
Migrate onboarding responsibilities from Core CSRs to new team
Identify and forge relationships with Enterprise customer stakeholders for onboarding and continued education
Manage and iterate on training content (Relay Academy)

Jobs at Relay

Relay is a cloud-based technology platform that helps frontline teams improve communications, employee safety, and their productivity. Relay enables frontline teams to digitally transform their operations by replacing outdated traditional radios and panic buttons with modern cloud-connected solutions that can bring the power of software and AI to frontline teams. With Relay, your entire team can stay connected, no matter what language they speak, what device they carry, or where they are located. Why Join Relay? Make a Tangible Impact in a mission driven organization : Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already powered over 2.5 billion messages and supported countless desk-less workers. Be Part of a Winning Team : We're not just growing - we're recognized as a leader in our field. Relay has been honored for its rapid growth in the Inc. 5000, Deloitte Fast 500, and recently named NC Tech's North Carolina- based Company of the Year. We benchmark well against SaaS leaders across all of our KPIs, including revenue growth, customer retention, CAC efficiency, LTV, and various other important metrics. Led by Proven Entrepreneurs: Our veteran executive team has worked closely together…

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