🛠 Tech Stack

💼 About This Role

You'll lead a Customer Success team for SaaS solutions in the government sector, driving adoption, retention, and expansion. You'll introduce operational cadence and governance to ensure measurable outcomes at scale.

🎯 What You'll Do

• Lead Executive Business Reviews demonstrating measurable value
• Implement customer health framework and early risk identification
• Identify expansion opportunities through customer insight
• Coach Customer Success Managers as strategic partners

📋 Requirements

• 6-8+ years in Customer Success or Account Management in SaaS
• 4+ years leading or mentoring Customer Success Managers
• Experience with enterprise or government customers
• Proven success driving retention and expansion via value-led engagement

✨ Nice to Have

• Experience introducing structure and governance in Customer Success
• Commercial acumen partnering with Sales on renewals

🎁 Benefits & Perks

• 🌍 Flexible work and genuine care for wellbeing
• 📈 Learning and development opportunities
• 🤝 High-trust collaborative team culture