Tech Stack

Description

As a User Experience Designer at Accenture Federal Services, you will collaborate to define a customer experience-led vision, conduct user research and usability testing, and create optimized user experiences for US federal government clients. You'll work within a collaborative team to drive positive change through technology and design.

Requirements

• 5 to 8+ years of experience delivering interface design solutions for various clients or stakeholders.
• Proficiency in relevant professional design software such as Adobe Creative Suite (with an emphasis on Figma).
• Advanced experience with user research and usability testing.
• Demonstrated expertise with Agile methodology and ability to work in iterative product design cycles.

Responsibilities

• Collaborate to define a future customer experience-led vision for the business and required capabilities to deliver it.
• Assess impact and contribute to the business case.
• Conduct business analysis and opportunity modeling through stakeholder interviews and customer experience touchpoint design.
• Lead customer-centric strategy focused project streams and pitches.
• Ensure alignment with defined business goals throughout the service design process and creation of services roadmaps.
• Interpret customer needs to effectively communicate and present service strategies.
• Inform Go To Market strategy for experiences to maximize value.