🛠 Tech Stack

💼 About This Role

You'll serve as the primary relationship owner for a portfolio of enterprise customers, driving retention, expansion, and success on the Replit platform. You'll champion customer success by helping businesses realize the transformative potential of AI-powered software creation. This role offers a distinctive opportunity to work with a rapidly growing company and cutting-edge AI technology.

🎯 What You'll Do

• Manage assigned customer portfolio for high satisfaction and retention.
• Lead onboarding programs to accelerate customer time-to-value.
• Execute renewal processes focusing on expansion and partnership.
• Maintain customer health scores and renewal forecasts in CRM.
• Gather and communicate customer feedback to champion their interests.

📋 Requirements

• 5-7+ years in Customer Success or Account Management in SaaS.
• Excellent communication skills for technical/non-technical audiences.
• Proven track record meeting renewal and expansion revenue targets.
• Proficiency in CRM systems (e.g., Hubspot) and customer success tools.

✨ Nice to Have

• Active Replit user.
• Experience at an early-stage startup or in developer tools.
• Background in customer success serving technical user bases.

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• 📈 401(k) Program with 4% match
• 🏥 Health, Dental, Vision and Life Insurance
• 🚼 Paid Parental, Medical, Caregiver Leave
• 🏝️ Flexible Time Off (FTO) + Holidays

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• Requirements mention 5-7+ years but experience_level inferred as mid from title and lack of explicit senior title; ambiguity.
• Role begins remote but plans to transition to hybrid; potential inconsistency.