💼 About This Role

You'll respond to calls and emails from the public, using a knowledge base to answer requests for a large Federal agency. You'll document communications in the database and help streamline government bureaucracy. This role offers the chance to support government innovation with a supportive team.

🎯 What You'll Do

• Reply to calls and emails from the public.
• Use knowledge base and SOPs to answer customer requests.
• Document communications in the database.

📋 Requirements

• Fully fluent in English and/or Spanish (written and verbal)
• High School diploma or GED certificate
• Ability to obtain a Public Trust Security clearance

✨ Nice to Have

• Ability to navigate a content management system
• Keyboarding proficiency of at least 40 words per minute
• Call Center (omnichannel) background

🎁 Benefits & Perks

• 🏥 Health, Dental, and Vision
• 📈 401k
• 💰 Flexible Spending Account (Health, Dependent Care, Commuter)
• 🏖️ Paid Time Off and observance of State/Federal Holidays