💼 About This Role

You'll lead daily call center operations in a healthcare-focused environment, ensuring high-quality service delivery and client alignment. You'll coach a team of agents while driving performance and operational excellence. This role combines hands-on management with strategic oversight.

🎯 What You'll Do

• Oversee daily contact center operations and service levels
• Lead, coach, and develop a team of call center agents
• Serve as primary liaison between clients and internal teams
• Support workforce planning, training, and performance reporting

📋 Requirements

• Fluent in Spanish and English
• 3+ years experience in call center or customer service leadership
• Proven ability to manage and coach teams in high-volume environment

✨ Nice to Have

• Bachelor's degree in Health Science or related field
• Experience in healthcare or pharmaceutical industry
• Experience managing budgets and performance metrics

🎁 Benefits & Perks

• 🏖️ Comprehensive medical, dental, vision
• 💰 401(k) retirement plan
• 👶 Paid maternity and paternity leave
• 🌟 Recognition and performance incentives
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min