💼 About This Role

You'll own the end-to-end success of mid-market and enterprise customers, acting as a strategic partner to ensure they achieve measurable business outcomes. You'll develop strong executive-level relationships, drive retention and growth, and influence product direction through customer insights. You'll thrive in a fully remote, async-first environment.

🎯 What You'll Do

• Own end-to-end success of mid-market and enterprise customers
• Develop and maintain executive-level relationships across complex organizations
• Build tailored success plans with clear milestones and KPIs
• Identify expansion opportunities including upsell and cross-sell

📋 Requirements

• 6+ years in Customer Success or Account Management in SaaS
• Proven experience managing large, complex accounts with multiple stakeholders
• Strong ability to build relationships with senior executives
• Excellent communication and presentation skills in English

✨ Nice to Have

• Experience in HR tech or global employment software ecosystems
• Experience working in global, distributed, or remote-first organizations
• Ability to thrive in a fast-paced, async environment with high autonomy

🎁 Benefits & Perks

• 🌍 Fully remote role with flexibility to work from anywhere in eligible region
• 💰 Competitive base salary with performance-based variable compensation (OTE)
• 📈 Equity package enabling participation in company growth
• 🏖️ Generous paid time off and global parental leave policies
• 📚 Learning and development budget for professional growth

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min