🛠 Tech Stack

💼 About This Role

You'll serve as a senior technical advisor to complex enterprise customers, ensuring long-term success through strategic enablement. You'll bridge customer stakeholders and internal teams to drive product adoption. This hybrid role blends technical leadership with relationship management.

🎯 What You'll Do

• Lead complex onboarding and advanced feature deployments for enterprise accounts.
• Define solution scope, delivery approach, and technical roadmap.
• Build trusted relationships with senior executive and operational stakeholders.
• Analyze product usage data to identify optimization and expansion opportunities.

📋 Requirements

• 7-10+ years in Technical Account Management, Professional Services, or Customer Success in SaaS/CCaaS/CPaaS.
• Proven track record managing complex technical initiatives for enterprise customers.
• Strong technical acumen with APIs, CRM systems (e.g., Salesforce), and cloud platforms.
• Experience defining scope, managing delivery plans, and coordinating multi-workstream projects.

✨ Nice to Have

• Experience in financial services, healthcare, or retail.
• PMP or equivalent certification.
• Experience with contact center or customer experience platforms.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO for exempt employees.
• 🏥 Medical, Dental, Vision insurance.
• 💰 401(k) plan.
• 📅 14 paid holidays yearly.
• 🎯 Equity and bonus/commission eligibility.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Apply online· 10 min
2. 2Phone screen· 30 min
3. 3Hiring manager interview· 45 min
4. 4Panel interview· 60 min

🚩 Heads Up

• Salary range has large gap ($77.5k-$147k) and lower end seems low for 7-10+ years experience.
• Requires 25-30% travel which may be burdensome.