🛠 Tech Stack

💼 About This Role

You'll lead the global support and training strategy for a cutting-edge counter-drone technology company. Your work will ensure a seamless customer journey and drive product improvement through data-driven insights. This role offers the chance to shape the future of airspace security.

🎯 What You'll Do

• Design and execute a cohesive global support and training strategy.
• Define and own KPIs for both support and training functions.
• Manage tiered global support organization with clear SLAs.
• Lead development of training content and certification programs.

📋 Requirements

• 10+ years in post-sale customer-facing roles with 5+ years as manager.
• Strong technical background in RF and networking technologies.
• Proven leadership in Customer Support and/or Training.
• Experience in fast-paced multi-disciplinary technology company.

✨ Nice to Have

• Experience managing both support and training functions.
• MBA or advanced degree in a relevant field.

🎁 Benefits & Perks

• 🌍 Global Impact - Work with world's leading counter-drone tech.
• 👥 Innovative Team - Collaborate with elite tech veterans.
• 🚀 Fast-paced Growth - Join a cutting-edge airspace security company.