🛠 Tech Stack

💼 About This Role

You'll be the trusted advisor for enterprise customers adopting Tavily's AI-powered search platform, guiding them from onboarding to renewal. You'll shape customer AI/agentic roadmaps and drive long-term value. This role combines technical product expertise with strategic partnership at a cutting-edge AI company.

🎯 What You'll Do

• Guide customers through onboarding, implementation, and long-term adoption of Tavily's platform
• Develop scalable onboarding materials like tutorials and best-practice guides
• Monitor customer health, usage metrics, and identify churn risk or expansion opportunities
• Collaborate cross-functionally with Sales, Engineering, and Product to ensure seamless customer journeys

📋 Requirements

• 5+ years in technical customer-facing roles in B2B SaaS
• Experience with developer tools or AI/LLM-based platforms
• Outstanding communication and presentation skills for technical and executive audiences
• Strong commercial instincts with renewal and upsell experience using CRM tools

✨ Nice to Have

• Familiarity with AI/LLM orchestration frameworks like LangChain

🎁 Benefits & Perks

• 🏖️ Health insurance: 100% company-paid medical, dental, and vision for employees and families
• 💰 401(k) plan: Up to 4% company match with immediate vesting
• 👶 Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary
• 💻 Remote work reimbursement: Up to $85/month for mobile and internet
• 🛡️ Disability & life insurance: Company-paid short-term, long-term, and life coverage

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min
4. 4Executive Interview· 45 min