Tech Stack

Description

As a Professional Services Implementation Engineer, AI, you will remotely implement, configure, and integrate the NICE CXone platform, focusing on AI-driven solutions like chatbots and voicebots. You'll work with cross-functional teams to deliver high-quality customer outcomes from sales handoff through project closure.

Requirements

• 2+ years experience with AI, digital channels, or enterprise contact center solutions
• BE/B.Tech in technical or business field (e.g., CS, IT, EC, Information Systems) or equivalent
• Lead end-to-end AI implementations from pilot to enterprise-scale deployment
• Develop high-quality chatbot and voicebot applications with strong performance focus
• Design and deliver seamless integrations across CRMs, APIs, and customer ecosystems

Responsibilities

• Lead and execute implementation activities for NICE CSA solutions, ensuring quality and on-time delivery
• Configure, integrate, and optimize solutions per customer and project requirements
• Work closely with cross-functional teams to support successful project outcomes
• Manage assigned tasks and deliverables in alignment with project and CoE objectives
• Contribute to best practices and delivery methodologies for NICE CSA solutions