💼 About This Role

You'll manage a portfolio of customers to drive platform adoption and ensure their success with Ivalua's cloud-based spend management solution. Your core impact will be measuring success, removing obstacles, and fostering strong customer relationships to maximize value. This role uniquely blends business and technology topics, requiring strong people skills.

🎯 What You'll Do

• Build and strengthen customer relationships with success plans
• Manage contract renewals and identify upsell opportunities
• Coordinate regular meetings and report customer status
• Act as primary escalation point for issues

📋 Requirements

• 3-5 years experience in customer success or account management
• Fluency in English and German
• Experience in procurement, supplier risk, or accounts payable
• Ability to prepare formal Executive Business Reviews

✨ Nice to Have

• Experience driving adoption of new features or services
• Knowledge of SaaS licensing processes

🎁 Benefits & Perks

• 🏖️ Hybrid work model (3 days in office)
• 📈 Training and career development program
• 🍽️ Snacks and weekly lunches
• 💼 Stable, cash-flow-positive company
• 🚀 Private ownership with sustainable growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team/Stakeholder Interviews· 60 min