🛠 Tech Stack

💼 About This Role

You'll provide omni-channel support (phone, chat, email, SMS) to the Favor community, delivering world-class service with empathy and a personal touch. Your work ensures high-quality issue resolution for Runners, customers, and merchants. You'll thrive in a fast-paced environment using critical thinking to triage issues effectively.

🎯 What You'll Do

• Handle high-volume omnichannel support inquiries via phone, chat, email, and SMS
• Resolve real-time challenges with creative solutions and empathy
• Meet or exceed set targets and metrics while in primary queues
• Follow escalation procedures to resolve complex issues professionally

📋 Requirements

• High school diploma or equivalent
• Fluency in both Spanish and English
• Excellent written and verbal communication skills
• Ability to type 40+ WPM

✨ Nice to Have

• Familiarity with Salesforce or similar contact center tools
• Experience in a fast-paced customer support environment

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Texas
• 💵 Competitive hourly pay with potential for overtime
• 📚 Paid training and ongoing development
• 🎉 Employee discounts on Favor deliveries
• 🏥 Health insurance options (may apply)

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Online Application· 15 min
2. 2Phone Screen· 30 min
3. 3Skills Assessment· 45 min