🛠 Tech Stack

💼 About This Role

You'll serve as the senior point of contact for complex technical support issues during EMEA hours, partnering with Engineering, Sales, and Customer Support. You will drive bug escalation and resolution and build deep product expertise to improve the customer experience.

🎯 What You'll Do

• Serve as primary escalation point for complex support issues during EMEA hours
• Troubleshoot advanced product, integration, and workflow issues
• Investigate, replicate, document, and drive bug escalation with Engineering
• Create and improve internal and external documentation

📋 Requirements

• Senior customer-facing technical support experience
• B2B SaaS troubleshooting experience
• Handling escalations and high-priority customer issues
• Technical depth across APIs, SQL, Salesforce, or integrations

✨ Nice to Have

• Salesforce certification
• Zendesk or Service Cloud experience
• Team lead or informal mentorship experience

🎁 Benefits & Perks

• 🏥 Private Medical & Dental insurance covered 100% for you and dependents
• 💼 Life assurance and Income Protection
• 👶 Generous leave policies including parental leave
• 🏋️ Monthly stipends for wellbeing and hybrid work
• 🎉 Regular team events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min