🛠 Tech Stack

💼 About This Role

You'll provide technical support for laptops, printers, conference rooms, and applications as part of a fast-growing travel tech company. Your impact includes managing tickets to maximize uptime and collaborating with teams to empower colleagues through technology.

🎯 What You'll Do

• Manage tickets according to target SLAs and KPIs
• Provide technical support for laptops, printers, and applications
• Assist with onboarding and off-boarding of users
• Maintain Knowledge Base documentation

📋 Requirements

• 2-4 years of experience in technical support within an enterprise setting
• Extensive knowledge of macOS and Windows operating systems
• Proficiency with Google Workspace, Okta, and Slack
• Proven ability to use JIRA Service Management

✨ Nice to Have

• Experience with Okta, Jamf/Intune, and Meraki networking

🎁 Benefits & Perks

• 💰 Competitive base pay plus equity and variable pay
• 🏥 Comprehensive benefits (see engine.com/culture)
• 🏢 Hybrid-hub model for flexible work environments

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min