💼 About This Role

You'll own a portfolio of SMB customers as their main point of contact post-sale, guiding them through onboarding and ensuring they get value quickly. You'll collaborate with Sales, Account Management, and Product to drive customer activation and reduce churn risk. This role is ideal for someone early in their tech career who enjoys solving problems and learning fast.

🎯 What You'll Do

• Own a portfolio of SMB customers post-sale
• Guide customers through onboarding and adoption
• Collaborate with Sales and Product to remove blockers
• Monitor account health and reduce churn risk

📋 Requirements

• 2-3 years in customer success or account management
• Experience with SaaS products in a B2B environment
• Strong communication and problem-solving skills

✨ Nice to Have

• Experience in construction or built world industries
• Familiarity with CRM tools like Salesforce or HubSpot

🎁 Benefits & Perks

• 💰 Competitive salary plus commission and equity
• 🏖️ 20 days paid annual leave plus sick, carer's, and compassionate leave
• 👶 Parental leave - 16 weeks primary, 6 weeks secondary
• 📚 Learning & development budget
• 🏠 Flexible work - remote/hybrid, work from anywhere weeks

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Scenario Assessment· 60 min