Tech Stack

Description

You will build and manage strategic technical partnerships with software providers and integrators for Airbnb's hotel sector, focusing on API integrations and revenue growth. Working cross-functionally with Product, Engineering, and Sales teams, you will drive joint go-to-market strategies and use data to identify opportunities while providing technical support and troubleshooting.

Requirements

• 10+ years of experience in a Connectivity or Technical Partner Manager role.
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships.
• Strong understanding of hospitality/travel software.
• Proficiency in SQL, Sumo Logic, and Excel.
• Solid technical troubleshooting skills.
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to C-level.
• Effective time management and ability to prioritize in a fast-paced environment.
• Strong quantitative skills with proven ability to leverage data in decision-making.
• Adaptability to shifting priorities, projects, and deadlines.
• Passion for Airbnb, travel, and the sharing economy.
• Ability to speak English and Japanese is required.

Responsibilities

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint GTM strategies and expanding partner-driven revenue.
• Act as subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems.
• Develop deep understanding of technical integrations across PMS, Channel Managers, and CRS to provide targeted client support.
• Use data to identify strategic opportunities and drive sales growth.
• Collaborate with Product, Engineering, Enterprise Accounts, and Field Operations to align partner initiatives.
• Educate clients on product updates and share partner feedback with internal stakeholders.
• Implement and oversee effective troubleshooting processes, escalating as needed.
• Identify patterns in data and feedback to improve services and products.
• Support team to define and execute global connectivity roadmap and standards for Hotels supply team.
• Contribute to development of technical communication materials such as policies, procedures, and presentations.