🛠 Tech Stack

💼 About This Role

You'll manage 15-25 high-touch enterprise accounts across France and Switzerland, acting as a strategic advisor on AI-powered analytics and digital experience platforms. You'll own the full customer lifecycle, driving adoption of Contentsquare's products and ensuring strong retention. This role collaborates closely with Sales to uncover upsell and cross-sell opportunities.

🎯 What You'll Do

• Build trusted relationships with executive-level contacts
• Drive adoption of Contentsquare AI-powered tools
• Proactively monitor portfolio performance using data
• Partner with Sales to drive renewals and expansion

📋 Requirements

• 5+ years in high-touch enterprise Customer Success
• Proven ability to build C-level relationships
• Fluent French and English communication skills
• Strong knowledge of digital experience analytics

✨ Nice to Have

• Familiarity with Snowflake, BigQuery, Databricks
• Experience with LLM-based tools like ChatGPT
• Additional European languages

🎁 Benefits & Perks

• 🌍 Global team culture with 15+ offices
• 📈 Career growth opportunities in a scaling company
• 🤝 Inclusive workplace focused on learning

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min