💼 About This Role

You'll act as a trusted advisor for a portfolio of key accounts in the self-storage, marine, and RV industries, ensuring they realize measurable value from Storable's platform. You'll drive customer retention and product adoption while collaborating cross-functionally to enhance the customer experience.

🎯 What You'll Do

• Build and maintain long-term relationships with a portfolio of customers
• Drive retention and growth by increasing product adoption
• Lead quarterly business reviews with insights and recommendations
• Collaborate cross-functionally to advocate for customer needs

📋 Requirements

• 3–5+ years in Customer Success or Account Management in a SaaS environment
• Proven ability to manage a portfolio with focus on retention and growth
• Strong communication and presentation skills for executive audiences
• Analytical mindset with experience leveraging data to inform decisions

✨ Nice to Have

• Experience in self-storage or vertical SaaS industries
• Familiarity with CRM tools like Salesforce
• Experience supporting multi-product platforms

🎁 Benefits & Perks

• 🏖️ Flexible vacation – take what you need
• 🏥 Generous health coverage including fully paid disability and life insurance
• 💰 401(k) match after 60 days, 100% vested after 1 year
• 👶 Fully paid parental leave – 12 weeks primary, 6 weeks secondary
• 🐾 Pawternity Leave and pet bereavement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel/Technical Interview· 60 min