💼 About This Role

You'll support users of a leading German tax app, helping them navigate their tax declarations. You'll directly impact user satisfaction through feedback and process optimization. This role offers the chance to shape the support function in a cool startup environment.

🎯 What You'll Do

• Assist users with tax-related questions via chat
• Analyze user feedback to improve the app
• Test the app from a user perspective
• Help develop the chat using internal tools

📋 Requirements

• Completed training as Steuerfachangestellter or Finanzwirt
• Willing to work in an agile, tech-driven environment
• Strong communication and teamwork skills
• Independent and structured work style

✨ Nice to Have

• Experience in startup or remote teams
• Interest in tax technology

🎁 Benefits & Perks

• 🏖️ Flexible hours and home office
• 💻 Modern office with Apple/Mac hardware
• ☕️ Coffee and drinks flatrate
• 👪 Small family-like team plus Taxfix network
• 👡 Steuerbot Birkenstock slippers

🚩 Heads Up

• Role mixes support with development tasks
• Willingness to leave comfort zone mentioned as requirement