11h ago

Strategic Federal Customer Success Manager

New York, NY

$168k-$210k / year

full-timeseniorgovernment

๐Ÿ’ผ About This Role

You'll own the full success lifecycle of Handshake's most complex government agency relationships, driving value realization and adoption across a focused book of high-stakes accounts. You'll navigate federal procurement cycles and agency stakeholder hierarchies to ensure deep platform adoption. This role combines strategic vision conversations with tactical problem-solving in the federal space.

๐ŸŽฏ What You'll Do

  • Own onboarding and implementation for large government organizations
  • Build relationships across agency hierarchies and contracting officers
  • Lead Executive Business Reviews tying outcomes to hiring goals
  • Identify expansion opportunities within accounts and new business units
  • Design and lead training for distributed government teams

๐Ÿ“‹ Requirements

  • 5+ years managing enterprise or strategic accounts with $3M+ ARR
  • Proven track record with enterprise-level or federal customers
  • Comfortable presenting to senior leaders and executive decision-makers
  • Ability to translate product data into compelling business value narratives

โœจ Nice to Have

  • Direct experience with federal agencies in talent or HR tech context
  • Familiarity with government procurement structures
  • Track record of building internal playbooks or frameworks

๐ŸŽ Benefits & Perks

  • ๐ŸŽฏ Equity in a fast-growing company
  • ๐Ÿ’ฐ 401(k) match and financial coaching
  • ๐Ÿผ Paid parental leave and fertility benefits
  • ๐Ÿ’ Medical, dental, and vision with $500 wellness stipend
  • ๐Ÿ“š $2,000 learning stipend

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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