🛠 Tech Stack

💼 About This Role

You'll work directly with Replit customers to solve account, billing, and product issues via support tickets. You'll be the voice of our users, bubbling up patterns and feedback to Product and Engineering teams. This role is on a small, global team united by Replit's mission to democratize software creation.

🎯 What You'll Do

• Solve account, billing, and product issues via support tickets
• Collaborate with Support team to tell user stories
• Contribute to and maintain the Support Team's Knowledge Base
• Partner with Engineering to resolve complex billing escalations

📋 Requirements

• 4+ years of customer support experience
• Experience with Zendesk, Stripe, Orb, and ticketing workflows
• Excellent communication skills and proactive questioning
• Ability to work in fast-paced, metrics-driven environments

✨ Nice to Have

• Background in B2B SaaS customer success or support
• Has used Replit in the last 3 to 6 months
• Experience with AI tools (Claude, ChatGPT)

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• ⚕️ Health, Dental, Vision and Life Insurance
• 🏖️ Flexible Time Off (FTO) + Holidays
• 📱 Monthly Wellness Stipend
• 🚼 Paid Parental, Medical, Caregiver Leave

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min