💼 About This Role

You'll lead the Technician Operations team for a fast-growing internet infrastructure company, ensuring installations are delivered on time and to standard. You'll guide field technicians in real time, troubleshoot issues, and build systems that make installations effortless.

🎯 What You'll Do

• Run live installation support shifts answering technician questions
• Troubleshoot networking and hardware issues in real time
• Document progress and push updates to project managers
• Translate technician feedback into product improvements

📋 Requirements

• Experience in operations or field support roles
• Strong problem-solving skills in real-time scenarios
• Excellent communication bridging technical and non-technical teams
• Networking knowledge or ability to learn quickly

✨ Nice to Have

• Experience with automated tooling or process improvement
• Background in internet infrastructure or ISP operations

🎁 Benefits & Perks

• 💵 Competitive base salary with equity plan
• 🏠 Remote work flexibility
• 📈 Career growth into designing automated tools and onboarding programs