🛠 Tech Stack

💼 About This Role

You'll support the Navy Region Southwest command in hybrid field and remote help desk roles. Your core impact is ensuring operational readiness of Avaya telephony and A/V systems for critical communication infrastructure. This role offers the chance to work with cutting-edge enterprise UC platforms in a mission-driven environment.

🎯 What You'll Do

• Administer Avaya Communication Manager and station configurations.
• Design, install, and support A/V equipment in conference rooms.
• Provide on-site and remote Tier 1/2 help desk support.
• Troubleshoot VoIP, SIP trunking, and VTC systems.

📋 Requirements

• Active Secret clearance or higher.
• Current Security+ or equivalent DoD 8570/8140 IAT Level II certification.
• 3-5 years of experience in an IT support role (Help Desk, Desktop Support, or Field Technician).
• Hands-on experience with Avaya Communication Manager and enterprise A/V systems (Crestron, Poly, Cisco).

✨ Nice to Have

• CompTIA A+ or Network+ certification.
• Avaya ACIS or ACSS certification.
• Certified Technology Specialist (CTS) certification.

🎁 Benefits & Perks

• 🏥 Health insurance (medical, dental, vision).
• 💰 Paid leave (PTO and holidays).
• 📈 Retirement plan (401k with company match).
• 🎓 Learning & development opportunities.
• 🏢 On-site gym (subject to location).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Panel Interview· 45 min

🚩 Heads Up

• Role requires DoD clearance and U.S. citizenship, limiting eligibility.
• Physical requirement to lift 50 lbs may not suit all candidates.
• Job combines A/V, telephony, and desktop support — may be broad for one role.