💼 About This Role

You'll oversee service delivery process improvements and ensure projects meet deadlines and budgets with high customer satisfaction. Partnering with Sales and Sales Ops, you'll align resources with demand and report to senior leadership on staffing and project health. This role offers the opportunity to develop a world-class Professional Services team in a fully remote environment.

🎯 What You'll Do

• Oversee and execute process improvements for service delivery
• Ensure projects are on-time, within budget, with high customer satisfaction
• Partner with Sales and Sales Ops to align resources with demand
• Report on staffing, utilization, project health, and financial performance

📋 Requirements

• 7+ years of management experience in Professional or Technical Services in SaaS
• Experience collaborating with international and remote teams
• Ability to use data to make data-driven decisions
• Experience recruiting, coaching, and developing team members

✨ Nice to Have

• Background in building out new service capabilities for growth
• Consultative software/hardware implementation experience

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🕒 Flexible working hours
• 🏠 Work remotely
• 📈 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 1 hour