Description

You'll guide customers through onboarding, training, and early adoption to set them up for long-term success with CompanyCam. Through personalized training and proactive communication, you'll help customers learn the platform and see immediate value. This role involves collaborating across teams to ensure smooth onboarding experiences.

Requirements

• Previous customer-facing experience preferred
• Strong communication and interpersonal skills, with a passion for helping customers succeed.
• Excellent organizational skills and attention to detail when managing multiple onboarding projects.
• Ability to learn quickly and teach effectively across various communication channels.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Train customers through one-on-one and group sessions, via Zoom and phone calls, to ensure full understanding and confidence using CompanyCam.
• Guide customers through all stages of onboarding, from purchase to successful product adoption.
• Act as the primary contact for customers during their first 90 days of subscription, ensuring they feel supported and informed.
• Address and prioritize requests across email, phone, chat, and video to ensure customer satisfaction.
• Facilitate the customer transition from onboarding to Customer Success upon completion of implementation.
• Gather and act on feedback to improve the onboarding process and influence product development.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless experience.
• Develop and refine onboarding processes and resources to create a consistent and scalable customer journey.