Description

As a Senior Technical Account Manager, you will serve as the primary advocate for enterprise accounts, ensuring contract fulfillment and customer success. You'll collaborate with cross-functional teams to resolve technical challenges, drive product adoption, and build long-term loyalty by aligning NICE's solutions with customer business goals.

Requirements

• 10+ years in customer account relationship management
• 5+ years of Enterprise Account Management in presales or post-sales with program management
• Technical expertise in Contact Center, Telecom, Cloud Software, and Security
• Strong communication and presentation skills with C-level stakeholders
• Experience in risk identification and mitigation

Responsibilities

• Serve as primary contact for enterprise accounts, ensuring SLA management and customer education
• Collaborate with Sales and Sales Engineering to align on opportunities and mitigate risks
• Drive ROI with NICE products, becoming a trusted advisor to customer leadership
• Coordinate cross-functional teams to resolve technical challenges within SLA targets
• Conduct regular service and technology reviews, managing escalated situations