💼 About This Role

You'll drive performance quality and operational excellence across customer-facing processes in a fast-paced service delivery environment. You'll analyze data to identify trends and improvement opportunities that directly impact service quality and business outcomes.

🎯 What You'll Do

• Analyze performance data to identify key drivers and trends
• Lead calibration sessions to ensure quality standards adherence
• Deliver reports, dashboards, and visualizations to stakeholders
• Conduct root-cause analysis and recommend process improvements

📋 Requirements

• 5+ years in a quality lead, performance analytics, or operational excellence role
• Strong understanding of quality management frameworks
• Advanced proficiency in MS Excel, PowerPoint, and Word
• Excellent analytical and problem-solving skills

✨ Nice to Have

• Experience with data visualization tools
• Certification in Six Sigma or Lean
• Experience in customer experience organization

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience
• 🌍 Global work environment
• 📈 Career growth opportunities
• 🤝 Collaborative culture
• 🎓 Skill development in analytics and quality management

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2Technical interview· 45 min
3. 3Offer· 1 week