💼 About This Role

You'll be the inaugural support hire for a healthtech startup building software to improve behavioral healthcare. You'll resolve customer inquiries and operational issues independently, enabling Account Managers to focus on strategic relationships. This role is key to optimizing service delivery and enhancing customer experience.

🎯 What You'll Do

• Own customer inquiries and investigation requests, resolving cases independently
• Diagnose operational and financial issues, escalating complex cases
• Develop and maintain SOPs for common support scenarios
• Create and optimize workflows to improve response times

📋 Requirements

• Customer-first mentality with empathy and advocacy
• Bias for action — comfortable with ambiguous problems
• Growth mindset — excited to learn new skills and technologies
• Aptitude for technical learning — quick to ramp up on product topics

✨ Nice to Have

• Healthcare or SaaS experience
• Revenue cycle management background

🎁 Benefits & Perks

• 🏥 Comprehensive Health Coverage: medical, dental, vision, 24/7 virtual urgent care
• 🧠 Mental Health Support: weekly therapy reimbursement up to $100
• 👶 Paid Parental Leave: up to 12 weeks fully paid
• 💰 Financial Wellness: 401K, HSA, FSA, commuter benefits
• 🏋️ Fitness Stipend: $100/month

🚩 Heads Up

• Requirements list soft skills rather than hard dealbreakers
• Role is 'inaugural support hire' — may have undefined processes and high workload